At MOBILE PHONE EXPRESS COMMUNICATION LTD, all pre-owned and refurbished mobile devices supplied via our storefront or partner platforms are backed by our comprehensive 12-month hardware warranty in strict accordance with the UK Consumer Rights Act 2015 (CRA) and Consumer Contracts Regulations 2013.
Full refund or replacement within 30 days of physical delivery if not 100% satisfied.
Covers motherboard logic, cameras, audio, RF chips, power circuits, and Touch/Face ID.
Free OEM battery replacement if health drops below 80% during the first 6 months.
| Stage | Customer Action | Phone Express Action | Standard SLA |
|---|---|---|---|
| Stage 1: RMA Initiation | Submit order number & IMEI via email or phone (+44 151 228 9012) | Issue unique RMA tracking reference & Royal Mail prepaid QR label | < 2 Business Hours |
| Stage 2: Device Inbound | Drop package at any local UK Post Office counter or Royal Mail parcel box | Track inbound transit to our Liverpool hub with signature verification | 24 Hours (Tracked 24) |
| Stage 3: Technical Diagnostic | No action required | Inspect via PhoneCheck bench, verify serial/IMEI, check for liquid/drop damage | < 24 Hours upon arrival |
| Stage 4: Resolution & Settlement | Select preferred resolution (Same-day replacement or refund) | Disburse payment refund via original merchant or dispatch replacement Grade A unit | Same Day Settlement |
4 Broad Green Road, Oldswan,
Liverpool, Merseyside, L13 5SG, United Kingdom
Email: support@phoneexpress-uk.pages.dev
Operating Desk: Mon - Sat 09:00 - 18:00